Refund policy
Last updated: October 22, 2026
This policy explains returns and refunds for purchases made at tovirelumi.shop. The store is operated by RUTINI LLC, trading as tovirelumi.
30-Day Free Return Service
You may request a return within 30 calendar days after receiving your goods, including when you change your mind.
We cover return shipping through a prepaid label or another return arrangement at our expense. There is no restocking fee.
For change-of-mind returns, products should be unused, unworn, and complete with their accessories and tags. Please include original packaging where reasonably available. These conditions do not restrict remedies for faulty, damaged, incorrect, or misdescribed goods.
Requesting a Return
Email milanymouw@outlook.com with your order number and the products you wish to return. A reason is optional for a change-of-mind return.
We will provide the correct return destination and free shipping instructions. Please dispatch the goods within 14 calendar days after receiving those instructions.
Contacting us helps us arrange shipping and identify your order. Prior authorization is not required to give a valid statutory cancellation notice.
Please obtain the return destination before mailing merchandise. Our published business address is not a confirmed return facility.
Goods That Arrive With a Problem
Contact us if an item arrives damaged, is incomplete, is faulty, or does not match your order or its description.
Explain the issue and provide photographs where available. We will also consider other reasonable evidence.
We will arrange an appropriate remedy, including a replacement or refund, and cover necessary return shipping. Your mandatory legal remedies may continue beyond our voluntary 30-day return period.
Refund Amounts
For a full-order return, we refund the amount paid for the goods, applicable tax, and any original standard delivery charge.
For a partial return, we refund the amount paid for the returned goods and their applicable tax. We do not retrospectively charge shipping because the retained order falls below our free-shipping threshold.
Refund Processing
We normally issue an approved refund within 2 business days after receiving and assessing the returned goods, subject to any earlier legal deadline.
Refunds go to the original payment method. Once issued, they generally appear in your account within 3–7 business days, depending on your bank or payment provider.
If a refund has not appeared after that period, contact us for assistance. Payment-provider processing estimates do not extend mandatory refund deadlines.
Cancellations and Exchanges
Email us promptly if you want to cancel before dispatch. If the order has already shipped, we will explain your return options.
For an exchange, contact us to discuss replacement availability and arrangements.
UK Consumer Cancellation Rights
For eligible online purchases, UK customers may cancel without giving a reason within 14 days after delivery, then return the goods within 14 days after notifying us.
A statutory cancellation refund includes the purchase price and the least expensive standard delivery charge offered for the order. Premium delivery surcharges need not be refunded unless required by law.
We refund without undue delay and within 14 days after receiving the goods back or evidence of return, whichever occurs first, subject to applicable law. A lawful deduction may apply for diminished value caused by handling beyond what is necessary to inspect the goods.
Our free return-shipping promise applies. Original packaging is not required to exercise statutory cancellation rights.
You may email a clear cancellation statement or use this optional form:
To RUTINI LLC, trading as tovirelumi, at milanymouw@outlook.com:
I give notice that I cancel my purchase of the following goods:
Order number:
Ordered on / received on:
Customer name and address:
Date:
Nothing in this policy limits mandatory consumer rights.
Contact
tovirelumi — RUTINI LLC
Email: milanymouw@outlook.com
Business address: 1443 BOULEVARD WAY, WALNUT CREEK